Location: Stoke / Crewe area
Salary: £45,000
Hours: Monday to Friday
A top 20 national security provider is looking to appoint a talented people manager to oversee their regional hub control room. This is a key role in the effective management of several security contracts. You will be integral to the success of this business as you ensure a smooth delivery of security services across the region.
The role will focus on leading a team responsible for scheduling a large number of security staff, ensuring officers are rostered correctly, staff cancellations are covered appropriately, and mobile teams are working at optimum levels.
Applicants should meet the following criteria:
Prior experience scheduling security staff, ideally using a rostering system such as Logosoft, Timegate, TrackTick etc.
Strong IT skills with a keen attention to detail.
Adept at building relationships with front-line staff
Confident administering a large team of Security staff
Prior supervisory or management experience
Responsibilities:
Supervision of the control room team
Implementation of processes and procedures
Strive to improve service delivery in line with client SLA’s / KPI’s
Overseeing the effective Scheduling of security staff
Forward planning of staff rota’s
Budget management
Ensure a robust process in covering blow outs and staff absences
Assist with the recruitment and interviewing of staff
Co-ordinate staff inductions and training
Collate and administer annual leave requests
Respond effectively to additional staffing requests
Regularly updating the company scheduling system
Respond to situations in a professional manner
Attend client meetings
Communicate effectively with site managers
Generating scheduling reports