PART TIME DETAINEE CUSTODY OFFICER - STANSTEAD

JOB DETAILS

We are one of the leading providers of outsourced public services in the UK. We’re looking for respectful, diligent and caring people to join our team of Overseas Detainee Custody Officers (DCO). Our philosophy is all about delivering brilliant service to the people in our care and creating great training, development and career opportunities for the people we employ. We will support you every step of the way, developing your skills to professionally deliver this rewarding, sometimes challenging role with integrity and respect.

Values:
Delivering the exceptional, every day
 

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

Behaviours:

• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

 We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.

Job Description

Working as a DCO within our team will provide you with the opportunity to maintain high standards of security and safety whilst promoting the welfare and decency of detainees staying at our immigration removal centre. This is a fast-paced environment where no two days are the same. As you gain experience within this challenging role, we’ll support you throughout your time to grow and develop.

Your new role as a vehicle base DCO will be to escort and safely transport immigration detainees across the UK.

This is a Part Time Vacancy 24 Hours per Week

• Pay is £11.68 an hour
• Hours 06:00-18:00 Thursdays and Fridays with some flexibility required.

Benefits

• Accredited Level 3 apprenticeship in Detention and Custody after your initial 13 -month period
• Continued personal development with full support given to enhance your career
• Ability to achieve a work/life balance
• A benefits package including options of a pension scheme and life cover
• Voluntary benefits include share options cycle to work save as you earn and salary finance
• Partner discounts at your favourite retailers, leisure and utilities companies

Qualifications

Being a Detainee Custody Officer demands the people’s skills, patience, resilience and professionalism to handle an ever-changing day. Our people come from a variety of backgrounds, you will have the communication and interpersonal skills to support colleagues, work together in teams and deliver an exceptional service to our detainees. Previous experience of dealing with sensitively in a wide variety of people who have been agitated, confused or angry would be an advantage. Excellent problem-solving skills in addition to having the ability to keep calm under pressure will be key to developing your Care & Custody career.

Training

Once you have passed our selection and vetting process, you’ll begin your Care & Custody career completing a 6-week initial training course (ITC), continuing your development over the next 12 months with on the job mentoring and assessments to gain our accredited Level 3 apprenticeship in Detention and Custody.

Specific Requirements

Please note that all offers of employment are subject to security clearance and enhanced background checks.

Additional Information

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

• Ensure compliance with  information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

REQUIREMENTS